After-Sales Policy

Thank you for purchasing from OXVAEU.COM.

To ensure you receive accurate assistance and efficient service, please carefully review the after-sales policy below and contact the appropriate support channel according to your issue type.

1. After-Sales Service Channels

To provide professional and specialized support, different issues are handled by different service teams:

Product & Technical Issues (OXVA Official Support)

For all product-related matters, including device malfunction, performance issues, or warranty inquiries, please contact OXVA’s official after-sales support team:

Email: support@oxva.com

This team is responsible for technical troubleshooting, product inspection, and warranty decisions.

Order & Shipping Issues (OXVAEU Store Support)

For order-related or logistics-related matters after shipment, including but not limited to:

  • Shipping delays

  • Tracking updates

  • Delivery exceptions

  • Address corrections

  • Order status inquiries

Please contact the OXVAEU store support team:

Email: store@oxvaeu.com

2. Scope of After-Sales Support

Product after-sales support provided by OXVA includes, but is not limited to:

  • Device malfunction or abnormal performance

  • Resistance instability or detection issues

  • Power, charging, or screen-related issues

  • Product quality concerns within the warranty period

All product-related cases must undergo technical inspection before any replacement or further action can be arranged.

3. Troubleshooting Process

To accurately identify the issue, the OXVA official support team may request:

  • Order information or proof of purchase

  • Product serial number (if applicable)

  • Clear photos or videos showing the issue

  • Description of usage conditions

Customers are kindly requested to cooperate with the troubleshooting steps provided in order to proceed with evaluation.

4. Replacement Policy

  • If a manufacturing defect is confirmed, a replacement will be arranged in accordance with OXVA’s official warranty policy.

  • If no product defect is identified, replacement will not be provided; however, professional technical guidance will be offered to assist in resolving the issue.

All final warranty and replacement decisions are made solely by the official OXVA after-sales team.

5. Important Notes

  • Normal wear and tear, improper use, unauthorized modification, or damage caused by external factors are not covered under warranty.

  • Pod cartridges and other consumable parts may have limited warranty coverage depending on usage conditions.

  • OXVAEU.COM does not perform technical diagnosis or make warranty judgments for OXVA products.

6. Contact Information Summary

For your convenience, please contact the appropriate team below:

Product / Technical / Warranty Issues
📧 support@oxva.com

Order / Shipping / Delivery Issues
📧 store@oxvaeu.com

Our teams are committed to assisting you professionally and efficiently.