Shipping Policy – OXVAEU.COM
At OXVAEU.COM, we strive to deliver your orders quickly, safely, and conveniently across Europe. Please read our shipping policy carefully to ensure a smooth shopping experience.
Order Processing
| Order Time (CET/CEST) | Shipping Schedule |
|---|---|
| Before 11:00 AM | Shipped on the same business day (Excludes weekends & public holidays) |
| After 11:00 AM | Shipped on the next business day (Excludes weekends & public holidays) |
Once your order is shipped, you will automatically receive a tracking number by email, allowing you to track your package online.
Shipping Fees
Shipping fees include packaging, handling, and postage costs. Fees may consist of a fixed portion and a variable portion depending on your order total.
Tip: We recommend combining your items into a single order to avoid paying shipping fees for multiple orders.
Shipping Methods & Estimated Delivery
| Region | Carrier | Estimated Delivery |
|---|---|---|
| France | UPS | 2–3 business days |
| France | Colis Privé | 2–4 business days |
| Europe | UPS | 3–7 business days (Home delivery) |
| Europe | GLS | 2–7 business days (Home delivery) |
GLS Shipping Fees
Free Shipping Available Based on Order Value
| Zone | Countries | ≤ €49.9 | €49.9 – €69.9 | €69.9 – €79.9 | Free Shipping |
|---|---|---|---|---|---|
| Zone A | Luxembourg, Netherlands | €10.9 | €4.9 | €0 | > €69.9 |
| Zone B | Czech Republic, Denmark, Hungary, Italy, Poland, Portugal, Slovakia, Spain | €11.9 | €4.9 | €4.9 | > €79.9 |
Note: Prices apply to standard areas only. Remote areas may incur additional charges.
UPS Shipping Fees
| Shipping Zone | Countries Included | Free Shipping Threshold | Carrier |
|---|---|---|---|
| France | France | Orders over €39.9 | Colis Privé |
| France | France | Orders over €99 | UPS |
| Europe | Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | Orders over €120 | UPS |
Note: Free shipping does not apply to remote areas; additional charges may apply.
Important Notes
Delivery & Notification Reminder
To ensure successful delivery, please carefully check emails and SMS notifications sent by the carrier and monitor your tracking updates.
Home Delivery (UPS & GLS):
- All orders are delivered directly to your address (home delivery).
- Carriers will send delivery updates via email or SMS.
- In some European countries, the recipient may need to be present at home for successful delivery.
- Please ensure your name, delivery address, phone number, and email are correct.
Important:
- If the recipient is unavailable or does not respond to carrier notifications, the parcel may be returned (in some cases without redelivery or pickup option, depending on local service).
- If a package is returned due to customer-related reasons (such as absence or incorrect contact details), a €20 handling and return fee will be deducted per order. The remaining balance will be refunded.
If you encounter any delivery issues or need assistance, please contact us by email as soon as possible — we are happy to help coordinate with the carrier.
- Your order will be shipped to the address provided at checkout.
- Please double-check your address before completing payment.
Need Help?
If you have any questions or need assistance, feel free to contact us at: store@oxvaeu.com
We will respond promptly to help resolve any issues.