Shipping Policy – OXVAEU.COM
At OXVAEU.COM, we strive to deliver your orders quickly, safely, and conveniently. Please read our shipping policy carefully to ensure a smooth shopping experience.
Order Processing
| Order Time (CET/CEST) | Shipping Schedule |
|---|---|
| Before 12:00 PM | Shipped on the same business day (Excludes Saturdays, Sundays, and public holidays) |
| After 12:00 PM | Shipped on the next business day (Excludes Saturdays, Sundays, and public holidays) |
Once your order is shipped, you will automatically receive a tracking number by email, allowing you to track your package online.
Shipping Fees
Shipping fees include packaging, handling, and postage costs. Fees may consist of a fixed portion and a variable portion depending on your order total.
Tip: We recommend combining your items into a single order to avoid paying shipping fees for multiple orders.
We take extra care in packaging your products. However, we are not responsible for damage caused by carriers.
Shipping Methods & Estimated Delivery
| Region | Carrier | Estimated Delivery |
|---|---|---|
| France | UPS | 2-3 business days |
| France | MONDIAL RELAY | 2-5 business days to relay point |
| Europe | UPS | 3-4 business days |
| Europe | MONDIAL RELAY | 3-7 business days to relay point |
MONDIAL RELAY Notes:
- Customers must pick up their package within 5 days of arrival at the relay point.
- Packages not collected and returned to us will incur related handling and shipping fees deducted from any refunds.
Free Shipping Policy
| Shipping Zone | Countries Included | Free Shipping Threshold | Carrier |
|---|---|---|---|
| Zone 1 | France | Orders over €29.9 | MONDIAL RELAY / INPOST |
| Zone 2 | Austria (coming soon), Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain | Orders over €49.9 | MONDIAL RELAY / INPOST |
| Shipping Zone | Countries Included | Free Shipping Threshold | Carrier |
| Zone 1 | France | Orders over €99 | UPS |
| Zone 2 | Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | Orders over €120 | UPS |
Note: Free shipping does not apply to remote areas; additional charges may apply.
Important Notes
- Your order will be shipped to the address provided at checkout.
- If you select MONDIAL RELAY, your order will be delivered to the relay point you choose.
- Please double-check your address before completing payment.
Need Help?
If you have any questions or need assistance, feel free to contact us at: store@oxvaeu.com
We will respond promptly to help resolve any issues.