Terms & Conditions
Welcome to OXVA EU. By accessing or purchasing from oxvaeu.com, you agree to these Terms & Conditions.
Please read these terms carefully before using our website or placing an order.
1. Age Requirement
OXVA products are intended for adult users only.
By purchasing from this website, you confirm that you meet the legal age requirement for purchasing vaping products in your country or region and that your purchase complies with applicable local laws.
2. Products and Information
We aim to provide accurate product descriptions, specifications, images, compatibility information, prices, and availability.
However, product appearance, packaging, specifications, colours, or included accessories may occasionally change due to product updates or manufacturing changes.
We reserve the right to correct errors or update information on the website where necessary.
3. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We may refuse or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability
- Payment failure or suspected fraud
- Incorrect pricing or product information
- Invalid or incomplete delivery information
- Purchase quantity restrictions
- Legal or regulatory restrictions
If an order is cancelled after payment has been received, an appropriate refund will be arranged.
4. Prices and Promotions
Prices and promotions may change from time to time.
Discount codes, bundles, gifts, and promotional offers may be subject to specific eligibility requirements, minimum spend requirements, product restrictions, usage limits, and validity periods.
Unless otherwise stated, promotional offers cannot necessarily be combined.
5. Payment
Customers must provide accurate billing and payment information.
Orders may be subject to payment verification and security checks. We reserve the right to decline or cancel transactions where a payment cannot be verified or where there are reasonable fraud or security concerns.
6. Shipping and Delivery
Orders are shipped to supported destinations according to the shipping options available at checkout.
Customers are responsible for providing complete and accurate delivery information.
Estimated dispatch and delivery times are provided for guidance and may be affected by carrier delays, public holidays, weather, industrial action, address issues, regulatory checks, or other circumstances outside our reasonable control.
For full delivery information, please refer to our Shipping Policy.
7. Returns and Refunds
Returns, order cancellations, refunds, and applicable consumer withdrawal rights are handled in accordance with our Refund & Return Policy and applicable consumer law.
Please contact our customer service team before returning any item.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
8. Defective or Incorrect Products
If you receive a damaged, incorrect, defective, or non-conforming product, please contact our customer service team with your order information and relevant supporting details.
Product issues and applicable remedies are handled in accordance with our After-Sales Policy and mandatory consumer protection laws.
Any commercial warranty provided by OXVA does not limit statutory consumer rights.
9. Product Use
Customers are responsible for using OXVA products in accordance with product instructions and applicable laws.
Products should not be modified, misused, or operated in a manner inconsistent with the manufacturer's instructions.
10. Privacy
Personal information collected through oxvaeu.com is processed in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for information about how personal data is collected, used, stored, and protected.
11. Acceptable Use
You must not use this website:
- For unlawful or fraudulent purposes
- To interfere with the security or operation of the website
- To attempt unauthorized access to accounts, systems, or data
- To distribute malware or harmful software
- To provide intentionally false information
- To scrape or commercially exploit website content without authorization
- To purchase products in violation of applicable age restrictions or laws
12. Intellectual Property
Unless otherwise stated, the text, product images, graphics, logos, videos, designs, and other content available on oxvaeu.com are owned by or licensed to OXVA.
Website content may be used for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, sell, or commercially exploit website content without prior authorization.
13. Third-Party Services
Our website may use third-party services such as payment providers, shipping carriers, review platforms, analytics providers, and other service providers.
Third-party websites and services are governed by their own terms and privacy practices.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, OXVA EU is not responsible for indirect or consequential losses that were not reasonably foreseeable.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, policies, business practices, or applicable requirements.
The current version will always be published on oxvaeu.com.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Email: store@oxvaeu.com
Website: oxvaeu.com